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HOW WILL I KNOW WHEN MY ORDER ARRIVES?
When your order ships, the carrier will send you an email to inform you about the tracking number and about the link to its website so that you can track your order.
WHEN DOES DELIVERY TAKE PLACE?
The carrier delivers from Monday to Friday to the delivery address you provided when you placed your order.
We endeavour to deliver orders in a period of 2-3 days* of you placing your order (4-5 days during free shipping days).
* Note that shipments to Russia may take between 15-20 business days as they are sent with EMS. It is necessary to provide the passport number to send packages to Russia.
* Shipments to Andorra may take between 4 – 5 business days to be delivered as they are sent with certified postal mail.
COUNTRIES WE DELIVER TO
We ship to all over the world, except for the regions listed in the next section
REGIONS WE DON'T DELIVER TO
Nor can we deliver in the following countries/regions:
• Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma and El Hierro)
• Ceuta and Melilla
• Channel Islands (Jersey, Guernsey, Alderney, Sark and Herm)
• Isle of Man
• San Marino
Deliveries outside the EU may include tariffs or import duties for which the receiver must take full order. Joid'art has no authority over these amounts established by the different customs authorities and, therefore, it can not anticipate the price. If your order is affected by thesetariffs you will have to pay directly to the carrier or relevant authorities.
DO YOU DELIVER TO POST OFFICE BOXES?
MY ORDER HASN'T ARRIVED
THE ITEM I RECEIVED IS DEFECTIVE
I HAVE RECEIVED AN ITEM I DIDN'T ORDER
For any other incident, please use the Service for online purchases (with the subject: "Other").
DO YOU DELIVER TO ADDRESSES OTHER THAN THE BILLING ADDRESS?
If you are not completely satisfied with an article you have purchased you should manage it through "My account" .You should return it within 30 days of reception, to the Joid'art Returns Service (Centre de Serveis de Devolucions). Please note that postage is paid by the purchaser. Items should be returned in their original packaging, along with the original proof of purchase/invoice received with the order. We recommend you also include the messenger service receipt as proof of delivery.
Centre de Serveis de Devolucions
C. Doctor Robert, 3, baixos
17430 - Santa Coloma de Farners – Girona
IF I EXCHANGE AN ITEM DO I HAVE TO PLACE A NEW ORDER?