Warranty and After-Sales Service
At Joidart, we work with care to ensure that every piece of jewelry arrives with the highest quality. All our pieces have a two-year warranty from the date of purchase, covering possible material or manufacturing defects.
This warranty does not cover damage caused by misuse, impacts, drops, repairs made by third parties, or negligent handling.
Do you need to manage a repair or issue?
Contact our After-Sales Service directly by writing to customerservice@joidart.com.
To speed up the process, please include in your email:
- A clear photograph of the piece (overall view and detail of the damage)
- Its reference (SKU)
- A brief description of the product and the issue detected
Our team will inform you of the next steps, whether the repair is covered under warranty, and the estimated resolution time.
This warranty does not cover damage caused by misuse, impacts, drops, repairs made by third parties, or negligent handling.
Do you need to manage a repair or issue?
Contact our After-Sales Service directly by writing to customerservice@joidart.com.
To speed up the process, please include in your email:
- A clear photograph of the piece (overall view and detail of the damage)
- Its reference (SKU)
- A brief description of the product and the issue detected
Our team will inform you of the next steps, whether the repair is covered under warranty, and the estimated resolution time.
